The Best Shipping and Return Policy
Shipping And Return Policy
SHIPPING AND RETURN POLICY
Free Shipping
We offer Free Shipping on all US orders over $50 or International orders over $250. Please use coupon code FREESHIP to get your free shipping.
Shipping Rates:
Shipping is calculated in the shopping cart during checkout before payment is processed.
Shipping costs is calculated using the least expensive carrier based on the delivery time you select and the shipping weight of the order.
Order Processing
We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. Orders with express shipping methods are placed in priority and are shipped same day if it is submitted before 1 pm EST.
In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to rock@next-genwellness.com referencing your order number.
Domestic Shipping:
We offer the following methods:
- Standard (5-7 Business Days)
- Economy (3-5 Business Days)
- 3 Day (3 business Days)
We utilize the following carriers:
- USPS
- UPS
International Shipping:
We offer the following methods:
- Priority (3-5 Business Days)
- Standard (7-12 Business Days)
We utilize the following carriers:
- USPS
- UPS
SHIPPING CHARGES
TRACKING
- USPS Ground Shipping is free for orders over $50
- Orders under $50.00 will be charged a flat fee of $8.50 for shipping (excluding drink orders).
- Cold Packs are available during summer months for a $9.00 fee ($9.00 additional charge for freight orders.)
What is a Tracking Number?
Tracking numbers are used by UPS to identify and trace every package as it moves through the UPS system to its destination. UPS automatically assigns a tracking number to your package. You or your customer can use this number to track, locate, and verify the arrival of your package, as well as other details.
SHIPPING RETURNS
- Invoice Number
- Product Description / Product Code and Quantity
- Dates of Purchase ( all returns must be must be within 60 days of purchase)
- Reason for Return ( damage, incorrect, customer error end user, etc.)
*All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.
- Please mark the outside of returned boxes with the RA# (return authorization)
- Packages without RA#’s clearly marked on packages will be refused.
- All returns must be mailed within 45 days from when customer receives RA#.
- Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.
- A 10% restocking fee will be applied to ALL returns.
- Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
- Closeout and Discontinued items may not be returned.
- No Cash refunds given on returns
Please ship your return to the address:
Next Generation Wellness, Inc
1408 NW 5th Ave.
Fort Lauderdale, FL 33311
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